Terms of Service

Agreement to Terms

These Terms of Service ("Terms") govern your use of the Flowtion website (flowtion.ai) and engagement with Flowtion, a trading name of ARCION VENTURES PTY LTD (ABN 65 684 967 388) ("Flowtion", "we", "us", "our") for consulting services. By accessing our website or engaging our services, you agree to these Terms.

Our Services

Flowtion provides AI transformation consulting services to established Australian businesses, including:

• AI Readiness Audits
• Custom AI solution design and implementation
• Ongoing AI partnership and support

Specific deliverables, timelines, and fees are outlined in individual engagement agreements ("Statements of Work") which form part of these Terms.

Engagement Process

1. Free Call: Initial consultation to understand your needs (no charge)
2. Proposal: Written scope, timeline, and investment provided for approval
3. Statement of Work: Detailed agreement signed before work commences
4. Delivery: Work delivered according to agreed milestones

No work begins until a Statement of Work is signed by both parties.

Fees and Payment

• Fees are outlined in your Statement of Work
• Invoices are issued according to agreed milestones
• Payment is due within 14 days of invoice unless otherwise agreed
• All fees are quoted in Australian Dollars (AUD) and exclude GST unless stated
• Late payments may incur interest at 2% per month

Intellectual Property

Your IP

You retain ownership of all materials, data, and proprietary information you provide to us.

Our IP

Flowtion retains ownership of our methodologies, frameworks, tools, and any pre-existing intellectual property.

Deliverables

Unless otherwise agreed in your Statement of Work, upon full payment you receive ownership of custom deliverables created specifically for your engagement. General tools, templates, and methodologies remain Flowtion's property.

Confidentiality

Both parties agree to keep confidential information private and not disclose it to third parties without consent.

Your Responsibilities

You agree to:

• Provide accurate and complete information
• Grant reasonable access to systems, data, and personnel as needed
• Respond to requests for information in a timely manner
• Designate a primary contact for communications
• Make decisions and provide approvals within agreed timeframes

Delays caused by failure to meet these responsibilities may impact timelines and may incur additional fees.

Limitation of Liability

To the maximum extent permitted by law:

• Flowtion's total liability is limited to the fees paid for the specific service giving rise to the claim
• We are not liable for indirect, incidental, or consequential damages including lost profits, data loss, or business interruption
• We do not guarantee specific business outcomes or ROI

Our services involve recommendations and implementations based on our professional expertise, but ultimate business decisions and their outcomes remain your responsibility.

Warranties and Disclaimers

We warrant that:

• Services will be performed with reasonable care and skill
• Our team has the expertise to deliver the services described

We do not warrant that:

• AI tools or systems will be error-free or uninterrupted
• Specific business results will be achieved
• Third-party tools or services will perform as expected

The website and its content are provided "as is" without warranties of any kind.

Termination

By you

You may terminate an engagement with 14 days written notice. Fees for work completed and committed expenses remain payable.

By us

We may terminate if you breach these Terms or a Statement of Work, with written notice and opportunity to remedy where reasonable.

Effect

Upon termination, you receive deliverables for work completed and paid. Both parties return or destroy confidential information.

Dispute Resolution

If a dispute arises:

1. Both parties will attempt to resolve it through good faith negotiation
2. If unresolved within 30 days, parties agree to mediation in Brisbane, Queensland
3. If mediation fails, disputes will be resolved under the laws of Queensland, Australia

Website Use

You agree not to:

• Use our website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the website's functionality
• Scrape, copy, or reproduce content without permission

We reserve the right to restrict access to our website at our discretion.

Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page. For active engagements, material changes will be communicated directly. Continued use of our website or services constitutes acceptance of updated Terms.

Governing Law

These Terms are governed by the laws of Queensland, Australia. You submit to the exclusive jurisdiction of the courts of Queensland.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full effect.

Contact Us

For questions about these Terms: